Contact Policy

1. Support Channels

We believe in maintaining clear and organized communication channels to best serve our clients. Our primary support and communication channels are:

• WhatsApp: Best for quick updates, brief questions, and initial inquiries.
• Email: Best for detailed project briefs, official documents, and long-form feedback.
• Phone Calls: By scheduled appointment to ensure dedicated attention to your project.

2. Expected Response Time

We value your time and aim to be as responsive as possible. However, to ensure we deliver high-quality focused work:

• WhatsApp Messages: Typically answered within a few hours during business hours.
• Emails: Usually responded to within 24 business hours.
• Business Hours: Monday – Friday, 10:00 AM to 6:00 PM (IST). Responses outside these hours may be delayed.

3. Professional and Respectful Communication

Roitsa operates on a foundation of mutual respect and professionalism. We expect all communications to remain polite and constructive. Abusive language, harassment, or disrespectful behavior will not be tolerated and may result in the immediate termination of the working relationship and project.

4. Spam and Solicitation Prevention

Our contact forms and provided contact details are strictly for clients seeking our web development and digital services. We do not accept unsolicited marketing pitches, SEO service offers, or spam. Repeated spam attempts will result in the sender being permanently blocked and reported.

5. Project Revisions and Feedback

To avoid miscommunication, we request that all project revisions and structural feedback be provided via email or a structured document. Consolidating feedback helps us implement your changes accurately and efficiently rather than tracking fragmented messages.